Let’s work it out.

Something isn’t working

Tell us what happened and what you expected. Include your iPhone model, iOS version, and TomoHanzi version if you can. A screenshot can help, but only share information you’re comfortable sending.

In the app, open You → Help to create and preview an issue report. Local diagnostics are optional. Nothing is sent automatically.

Widgets

Touch and hold your iPhone Home Screen, choose Edit → Add Widget, and search for TomoHanzi. Open the app first if it does not appear. In You → Help, use the widget setup guide and “Check current widgets” to troubleshoot.

Purchases and subscriptions

Use Restore purchases in the app with the Apple Account that made the purchase. Manage recurring subscriptions in your iPhone’s Settings → Apple Account → Subscriptions.

Manage Apple subscriptions ↗

Progress and backups

Your progress is stored on your device. You → Privacy provides export and reset controls. Automatic backup is optional; enable iCloud Drive backup or save an export separately if you want recovery after reinstalling.

Privacy questions

Read our privacy policy for details on storage, microphone use, optional permissions, and backups. You can also email us directly.